Shipping policy

At Jus Luv Creativitee, every order is packed and prepared with luv! ❤️ Please review our shipping and pickup information before placing your order.

Order Processing

Processing times vary depending on the products ordered.

Ready-to-Ship Items: Orders are prepared for shipment after payment is confirmed. Ships the next business day.

Custom & Personalized Orders: Production times vary based on the type of product, customization requirements, and current order volume. Estimated turnaround times will be provided when applicable.

Please note that processing time is separate from shipping time.

Shipping & Delivery

Shipping options and applicable rates are displayed at checkout based on your order and delivery address.

Once your order ships, you'll receive a shipping confirmation email with tracking information when available.

Estimated delivery dates are provided by the shipping carrier and are not guaranteed. Delays may occur due to weather, holidays, carrier operations, or other circumstances beyond our control.

Shipping Address Accuracy

Please double-check your shipping address before completing your purchase.

If an order is returned because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply to resend the package.

If you notice an address error after placing your order, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us with your order number and details.

We will review the situation and assist with available tracking information, carrier inquiries, or claims as appropriate.

For damaged deliveries, please retain the packaging and take photographs of the package and affected items.

Free Local Pickup — By Appointment Only

We offer free local pickup at:

New Castle Farmers Market

110 North Dupont Highway

New Castle, DE 19720

All pickups are by confirmed appointment only.

Once your order is complete and ready for pickup, we will contact you to coordinate a pickup date and time.

Please do not arrive at the pickup location without receiving confirmation of your appointment.

Need an alternate meeting location?

We understand that schedules and locations don't always align! If you would prefer another meeting location, please contact us before placing your order to discuss availability.

Alternate arrangements are subject to approval and may involve additional fees depending on the location.